Policies
Privacy & Security
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit/debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices and we ensure our Merchants maintain our standards of security. We do not store Credit Card Information.
Ordering
Once you have placed an order on the website, you receive an email confirmation, store this somewhere safe as this is your receipt.
Payment, Pricing & Promotions
The price of the goods will be the price stated in our catalogue or on our website.
The price of the goods includes any value added tax payable.
Unless we agree otherwise in writing, you must pay to us the price for the goods when placing your order.
Viewing Orders
Login to your account at any time to see your order status.
Cancellation Policy
All goods are processed and dispatched at 3 pm on work days. Please notify our team before 2 pm preferable via telephone as soon as possible during office hours, or email if placed outside this time.
Please notify us within 24 hours for all custom prescription orders. Once custom lenses are cut charges are incurred.
Description of Goods and Services
A description of the goods is set out on our website and any other documents referred to in our communications.
Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there may be some minor variations to the description and/or specification of the goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the goods.
Inspection of Goods
Risk in the Goods shall pass to the Buyer on delivery. Upon delivery of the goods, you should carefully inspect them. If any of the goods are damaged or lost, please contact us to inform us of the problem and do not use the goods. Each of the goods will contain written confirmation of the prescription of the goods. If the prescription stated does not match the prescription ordered, please contact us to inform us of the problem and do not use the goods.
Disclaimer of Warranty
The content (as defined below) contained in this site is provided by Ecotech Eyeglasses Online as a service to its customers. This site does not contain information about eye diseases, nor does this site contain medical information that may be relevant to your eye care needs. The information provided in this site is only general health information and is intended only to facilitate communication between you and your Optician or Doctor. This site does not provide a medical diagnosis for an individual and must not be used as a substitute for professional medical advice, diagnosis, treatment or care.
Any medical questions you may have about your specific medical condition, treatment, care, or diagnosis must be presented to your Registered Ophthalmic Optician. You should never disregard medical advice or delay seeking professional advice because of any information contained in or related to this site. Ecotech Eyeglasses Online does not endorse, operate, control, or assume responsibility for any product, brand, method, treatment, information or service on this site. The information, services, and products contained in this site are provided "as is" without warranty of any kind, express or implied.
Limitation of our Liability to You
These Terms set out the rights and obligations that apply where we supply goods to you. Please read them carefully before you place your order as you will be bound by these Terms if we accept your order. If you have any queries regarding these Terms (or the order form) please raise them with us as soon as possible and in any event before you place your order.
Our Responsibilities
We will meet our responsibilities under this contract within a reasonable time unless it is impossible for us to do this because of circumstances beyond our reasonable control. In particular, we will not be responsible for delays caused by our suppliers.
Contract Personal to You
These Terms set out the rights and obligations that apply where we supply goods to you. Please read them carefully before you place your order as you will be bound by these Terms if we accept your order. If you have any queries regarding these Terms (or the order form) please raise them with us as soon as possible and in any event before you place your order.
Our Right to Transfer the Contract Ecotech Eyeglasses Online may assign or subcontract the contract or any part of the contract to any person, firm or company.
Your Personal Data
We will ensure that our employees, agents, and sub-contractors shall, at all times, comply with the US provisions in relation to data received from you in relation to this contract and shall only process personal data received from you where necessary to fulfill our obligations under this contract.